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by KHouseman on February 10, 2014
H.E. Lennon in Farmington Hills is seeking an Industrial Customer Service Representative.
Industrial Customer Service Representative
H. E. LENNON, INC.
Job Code Number
4667421
Job Description
INDUSTRIAL CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES
Our company is an industry-leading distributor of fluid system products in Michigan and beyond. We have an immediate opening for a full-time customer service/inside sales representative at our Farmington Hills location.
This is a technical customer service/inside sales position requiring an extensive depth of product and service knowledge gained largely by in-house training and time in position. Proven technical and mechanical ability is required as well as a high level of customer services skill and experience. This position will handle all call types. Independent thinking and good business judgement are crucial in this position. Call handling times and customer issues are varied, requiring superior customer service and potentially creative solutions.
The successful candidate will act as a liaison between the Company and its customers to service and coordinate orders, inquires, and questions for the Company’s products and services.  This position requires prior customer service experience in industrial/fluid systems supply sales or manufacturing industry and a minimum education level of a Bachelor’s Degree.
We will provide extensive training, but applicant needs to feel comfortable with computers and a wide array of commercial software. This is a full time position in a business-casual atmosphere. A non-smoker is preferred. Our facilities are located in the Farmington Hills area.
The majority of this position is involved with providing quotes, order entry, supporting sales staff in managing customer accounts, adhering to our quality system requirements and then all other duties as assigned. The position is highly clerical in nature.
We are an Equal Opportunity Employer offering an excellent benefit package including a retirement contribution program, profit sharing, medical, dental and paid holidays/vacation time, as well as a competitive salary. We will require an employment test, a drug screen and may require a full background check.
Qualified candidates are encouraged to forward a copy of their resume, cover letter, letters of reference and salary requirements to: mary.brandenburg@swagelok.com  NO phone calls will be accepted.
REQUIRED EXPERIENCE:
·         Minimum of 3+ years as customer service representative in an industrial setting is a must!
·         Prior knowledge of industrial sales is a must.
·         High School diploma required, Bachelor’s Degree preferred.
·         Experience in an active quality system preferred, but not required
REQUIRED SKILLS:
·         Telephone aptitude: handles inbound and outbound calls as well as “park”, transfer and forward functions on a multi-line system
·         Computer literacy/navigate multiple computer programs: CRM, Excel, Word, Outlook, PowerPoint, etc. while servicing the customer
·         Experience with Microsoft Dynamics CRM is preferred, but not required
·         Typing skills are mandatory: compose and create succinct, intelligent correspondence to customers
·         Strong organizational and problem solving skills
·         Can handle many hours of order entry work – the bulk of the job
·         Excellent interpersonal and communication skills, both written and verbal
·         Understands that we have internal customers that require the same professional apptitudes as our external customers
·         Ability to manage crisis situations and multiple tasks, often at the same time
·         Works accurately with an eye for detail
·         Excels in logic and mathmatics
·         Operates office equipment: scanner, fax, email, printer, network telephone
·         Able to learn quickly through observation, on the job training and in a seminar format
·         Proven mechanical/technical ability is required
·         Highly motivated self-starter that is articulate
·         Exceptional business ethics
REQUIRED COMPETENCIES:
·         Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
·         Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
·         Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
·         Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interruptions; Keeps emotions under control.
·         Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
·         Technical skills – Pursues training and development opportunities, Strives to continuously build knowledge and skills; Shares expertise with others.
·         Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions, Follows through on commitments.
·         Quality – Demonstrates accuracy and thoroughness;  Looks for ways to improve and promote quality; Applies feed back to improve performance
·         Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
·         Planning/Organizing – Uses time efficiently
·         Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays or unexpected events.
·         Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent.
·         Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person.
·         Initiative – Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
·         Visionary Leadership – Inspires respect and trust.

Additional Requirements:
How to Apply
How to Apply


Please submit a cover letter and resume to mary.brandenburg@swagelok.com

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