St. Joe's Workshop

Auburn Hills, MI

Nature and Scope

This position is responsible for providing a high level of customer service with an emphasis on Vehicle Sales.  In this position, the Sales and Service Representative demonstrates exceptional service by utilizing brand enthusiasm and empathy with lease end customers and dealers.  High degree of phone work required.

Essential Duties

- Provide exceptional service utilizing effective conversation skills

- Assist customers in arranging off-lease vehicle purchases

- Offer Vehicle Protection Plans to customers interested in purchasing their off-lease vehicle

- Explain to customers the vehicle inspection and turn-in process

-  Meet all customer & dealer promises as it relates to follow-up on lease-end issues & sales related activities

- Encourage payment of off-lease invoices

- Stay abreast of basic product information on Brand products

- Present end of term options to customers in a persuasive way to optimize vehicle disposition

-  Assist dealers with online website, customer concerns, and vehicle payoffs

Required Qualifications

- Demonstrated customer service experience

-  Excellent diction, articulation, negotiation, persuasion, and listening skills

- Ability to convey high level of confidence and credibility on the telephone

- High degree of customer and dealer advocacy and concern for customer and dealer satisfaction

- Ability to function well in a high paced, team environment

- Proficient in Microsoft Work & Excel

- High School Degree or GED

- Desired Bachelor Degree

Desired Skills

-  1-2 years demonstrated experience in an automotive call center or related financial services call center

-   Familiarity with automotive retail & lease financing

Additional Comments

-  Analytical and conceptual thinking – using logic, creative and strategic

- Communication Skills – interpersonal, presentation and written

- Computer savvy – skilled in the use of software and multiple screens

- Integration – joining people, processes or systems

- Problem solving

-Resource management

- Ability to work the 11 am to 8 pm shift Monday to Friday is required

- Innovation

- Team work

- Customer focus

- Performance driven

- Change leadership

TTi is an equal opportunity employer

Contact: Gina Bellone, Regional Recruiter

Technical Training Inc.

2750 Product Drive

Rochester Hills, MI  48309

248-853-5550