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by KHouseman on June 25, 2013
Follow up to your resume on Monster.com
Synova is an IT staffing firm based out of Southfield, MI. Synova is having operations in five countries which includes USA, India, Hong Kong, China and Brazil. Synova’s turnover is over $100 million for the year 2011 and has more than 1500 consultants currently billing. For more information please visit our website www.synovainc.com
If you are not available I appreciate if you could refer other who you feel would excel this opportunity
Client: HP (Hewlett Packard)
Job Title: US- Technical Solutions Rep V
Duration: 12 Months +
Pay Rate: $16.25/hr
Location: 585 South Blvd Pontiac 48341, MI
You should be fluent in anyone of the below Languages,
CANDIDATE MUST BE FLUENT IN FRENCH- SPEAK, READ & WRITE
OR
CANDIDATE MUST BE FLUENT IN GERMAN- SPEAK, READ & WRITE
OR
CANDIDATE MUST BE FLUENT IN ITALIAN- SPEAK, READ & WRITE
OR
CANDIDATE MUST BE FLUENT IN JAPANESE- SPEAK, READ & WRITE
OR
CANDIDATE MUST BE FLUENT IN SWEDISH- SPEAK, READ & WRITE
Number Of Openings: 4
2-FRENCH
1-GERMAN
1-ITALIAN
1-JAPANESE
1- SWEDISH
Job description:
Technical Support Representatives handle inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client. Representatives are responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures. All candidates must have the ability to support flexible work hours (24×7), as business needs dictate employee schedules.
Shifts cover 7/24 and will support the client’s entire desktop computing infrastructure.
Each candidate will be required to complete general classroom training and OJT (On the Job Training). These two methods supply an overview and processes for troubleshooting and general training on the use of proprietary systems and processes.
In addition, all applicants should possess a strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting. Excellent written and oral communication skills are a must and will be tested. Experience on a technical support desk is preferred.
Education and Experience Required:
•High school education or Equivalent.
•Minimum of 6 months to 1 year general experience, or equivalent college level education.
•Experience providing technical support to large enterprise environment
•Must have great attendance, attitude, reliability, ability to multitask, be a team player, call center experience and an outstanding customer service track record.
•Tech supported:
o. Windows; XP, Vista and 7
o2. Microsoft Office (Excel, PowerPoint, Outlook)
o3. Lotus Notes
o4. Mainframe Applications (JCL, ACF2)
o5. Outlook
o6. Messaging and Mobility (i.e Communicator, integration with Blackberry and email client)
Knowledge and Skills:
•Articulate in excellent written and verbal communication skills.
•Experience in customer facing role either remote or face to face.
•Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
•Demonstrated problem solving skills
•Accuracy in data entry
•Experience in a phone based remote role, e-support, e-chat, or similar.
•Familiarity with computer technology
•Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Kindly send over your most updated resume.
Thanks and Regards,
Sanjay
Synova, Inc.
1000 Town Center Suite 700 Southfield, MI 48075
Phone(Direct): 248-281-2481

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